Support Center

Which support channel should you use?

Four ways to reach us, each suited to a different kind of question. Picking the right one is the single biggest factor in how fast you get a useful answer.

How do you get a faster answer from support?

Most support delays are caused by a round trip for missing details. Including these up front usually resolves a ticket in one reply.

1. Name the entity. Give the exact business name and formation state, since many members hold more than one.
2. Give the order number. It is on your dashboard and on the confirmation email.
3. Say what you expected. Describe what you thought would happen and what happened instead.
4. Attach what you have. A screenshot or the document in question saves an entire exchange.
5. State the deadline. If a filing date is driving the question, say so in the first line.

What does member support cover?

Included with membership

Every $49/year membership includes support. There is no separate support tier or paid priority queue.

Order and account help

Status, documents, billing, dashboard access, and corrections to information we filed.

Process questions

What a service includes, what a state requires, and which deadlines apply to your entity.

Not covered

Legal, tax, and investment advice. We prepare and coordinate documents; we cannot tell you which structure you should legally adopt.

Escalation

If a ticket touches a filing deadline inside seven days, say so and it is moved to the front of the queue.